Covid-19 (Coronavirus) and our Care Services



The First4Homecare team would like to give you some reassurances and share some information about the work and planning that we have been doing to support our clients and our staff during the COVID -19 (Coronavirus) pandemic.

We have been monitoring the situation on a daily basis from the start of the pandemic and have been working with Public Health England, Local Government, Care Quality Commission (CQC) and United Kingdom Home Care Association (UKHCA) to remain informed and act on the latest scientific and clinical advice.

As an experienced home care provider, we are well versed in putting in place contingency arrangements to cover many eventualities such as unseasonable weather, transport difficulties and the disruptions this can cause in our staffing levels and inaccessibility to certain geographical areas

We have very strict infection control protocols in place and our staff have been instructed in these techniques from their initial training when first joining our company. On-going training and support during their employment means they are always equipped with the knowledge of the latest best practice.

Initially, the most important part of our planning for Covid-19 has been to remind all staff of the importance of frequent and good handwashing technique using soap and warm running water. This is singularly the best way to avoid contamination and to prevent the spread of infection. Alcohol gels do not offer as much protection and should therefore only be used in circumstances where water and soap are not available. As the scientific guidance changed during the pandemic, the wearing of facemasks has become standard practice for all visits.

The most important way you can help is by ensuring that the staff who come to visit you have ready access to wash their hands in your home with soap and warm water. Where possible, single-use paper towels should be used to dry hands.

Staff will be expected to continue to use gloves and aprons for delivering personal care in the same way as usual.

Since the first lockdown eased we have maintained the highest of infection control standards but also hoped that some of our clients have been more able to enjoy time with their families. This remains an uncertain time and therefore we continue to monitor the situation on a daily basis, we're sure that you may be aware of the many different messages broadcast for our information, many which are immediately superceded by others and we're proud to say we ensure that we keep updated.

Our primary concerns are always client and staff safety and wellbeing.